Postage & Packaging

I deliver to the UK using Royal Mail 2nd class tracked due to how reliable this service normally is (all others have been tested). Please allow up to a week after your order for it to arrive. You will be emailed a tracking number once this has been processed. The cost you pay covers both postage and packaging. I have tried to judge this cost on size and weight of an item, but sometimes this is wrong and I make sure to refund the difference. If you think costs seem high, do contact me and I’ll look into it.

Returns & Refunds

I try my best to describe items exactly as they are, including any imperfections I see. I don’t normally offer refunds, however if you are really unhappy with an item, do contact me as soon as you can. I ask for items to be posted back to me within 10 days of you receiving them and to be wrapped in the same way they are delivered to you.

Privacy policy

I protect the privacy of all customers who visit Francine’s Store and will never sell or use the information you have provided. I only use the details you have provided to update you on your orders and I don’t store this anywhere else.